FAQ

01
How do I track my order?

After your order ships, you’ll receive a tracking number via email. Enter it in the “Track Order” section on our homepage to view real-time updates.

02
What payment methods are accepted?

We accept major credit cards (Visa, Mastercard, Amex), PayPal, and bank transfers. All transactions are encrypted for security.

03
How long does shipping take?

Standard international shipping takes 7–14 business days. Express options (3–5 days) are available at checkout for an additional fee.

04
Can I change or cancel my order?

Orders can be modified or canceled within 24 hours of placement by contacting our support team.

05
Do you offer warranty on products?

Yes, all appliances include a manufacturer’s warranty (6 months to 2 years, varies by product). Extended warranties are available for purchase.

06
How does the 30-day return policy work?

Unused items in original packaging can be returned within 30 days. We provide prepaid labels, and refunds are processed within 5–7 business days of receipt.

07
Are there customs or import fees?

Prices don’t include local customs duties or taxes. These are calculated by your country’s authorities and paid upon delivery.

08
What if my product arrives damaged?

Contact support with photos of the damage within 48 hours of delivery. We’ll arrange a replacement or full refund at no cost.

09
Can I ship to a different address than my billing address?

Yes, you can enter a separate shipping address during checkout. Both addresses will be verified for security.

10
How do I check stock availability?

Product pages display real-time stock status. Out-of-stock items show an estimated restock date.

11
Do you price match competitors?

We honor price matches for identical products from authorized retailers. Submit a request with proof of the lower price within 7 days of purchase.

12
How can I reset my account password?

Click “Forgot Password” on the login page and follow the instructions sent to your registered email address.